Shipping policy

Thank you for visiting and shopping at XENLUXE. Following are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: 7-15 business days (Free/Fixed Rate)

• Express Shipping: 5-10 business days (Optional)

Note: Delivery delays can occasionally occur due to customs clearance or global logistics issues.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

XENLUXE is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

If you receive your order damaged, please contact us at hello@xenluxe.store immediately. Please save all packaging materials and damaged goods before filing a claim.